Cholamandalam MS General Insurance is a joint venture between the Murugappa Group of India and Mitsui Sumitomo Insurance Group of Japan. The company runs on a T3 philosophy of Trust, Transparency and Technology and serves over 9 million customers.
Cholamandalam MS General Insurance Company Limited is a joint venture between two seasoned operators. The Murugappa Group is one of India's oldest and most respected conglomerates, with origins going back to 1900. Mitsui Sumitomo Insurance Group is one of Japan's largest non-life insurers. The Indian JV brings together Murugappa's deep south-India distribution and Mitsui Sumitomo's global underwriting practice.
Chola MS runs on a simple internal philosophy that it summarises as "T3" — Trust, Transparency and Technology. In practice that has meant strong investment in online claim filing, real-time tracking, and a rapidly expanding bancassurance network across state-owned banks and regional rural banks. The company has 135 branches, around 714 employees, more than 34,000 agents and a customer base of 9 million as of FY 2019-20 with year-on-year growth of 53%.
The product range is broad. You can buy car insurance, two-wheeler insurance and commercial vehicle insurance in three formats each — third-party, own-damage and comprehensive — with add-ons like Zero Depreciation, Roadside Assistance, Fuel Delivery, Tyre Protection and Consumables Cover. Health plans include Healthline, Critical Health, Super Top-Up and Hospital Cash Healthline. There is also travel insurance for leisure and business, family health cover, home and property insurance, and specialty lines for businesses.
The cashless network is sizeable — 8,600+ network garages for motor claims and 9,000+ hospitals for health. Claim settlement ratio is 70.31% in the latest published filings. Through Policywings, you can buy or renew any Chola MS product and compare it directly against ICICI Lombard, Bajaj Allianz General and HDFC ERGO.
Chola MS key numbers
Claim Settlement Ratio70.31%
Network8,600+ garages | 9,000+ hospitals
Branches135
Employees~714
Founded2001
IRDAI Registration123
Chola MS at a glance
Company Name
Cholamandalam MS General Insurance Company Limited
IRDAI Registration Number
123
Headquarters
Chennai, Tamil Nadu
Ownership
Murugappa Group (India) & Mitsui Sumitomo Insurance Group (Japan)
Here is the full product range you can buy or renew through Policywings.
Motor Insurance
Chola MS motor insurance covers private cars, two-wheelers and commercial vehicles. You can pick the statutory third-party plan, a standalone own-damage cover, or a comprehensive plan that bundles both. The comprehensive option also includes personal accident cover for the owner-driver.
Add-ons available include Zero Depreciation, Roadside Assistance, Fuel Delivery, Tyre Protection and Consumables Cover. For new cars worth several lakhs, the Zero Depreciation + Engine Protect combination typically pays for itself with one significant claim. The cashless network is 8,600+ garages, which is one of the larger networks among private general insurers.
Chola MS health insurance reimburses medical bills or pays the hospital directly through cashless settlement at any of the 9,000+ network hospitals. Cover includes illnesses, surgeries, hospitalisation, daycare procedures and ambulance charges.
The product line is structured around four named plans. Healthline is the core family floater. Critical Health pays a lump sum on diagnosis of named critical illnesses. Super Top-Up adds a high-cover layer on top of an existing base policy for buyers who already have a primary cover. Hospital Cash Healthline pays a fixed daily allowance for every day of hospitalisation, useful when treatment causes income loss alongside medical expense.
Travel insurance from Chola MS is built for frequent travellers and adventure seekers. Cover applies to flight delays, passport loss, trip cancellation, baggage loss and medical emergencies abroad.
Plans are available for both business travel and leisure trips, with separate options for student travel. For Schengen visa applications, Chola MS plans generally meet the €30,000 medical-cover requirement, which is worth checking close to your application date.
Business TravelLeisure TravelStudent TravelSchengen-Compliant
Chola MS home insurance covers the building structure, household contents and valuable items inside. Perils covered include fire, flood, earthquake, burglary, theft and a range of named natural and man-made events.
For households with a mix of structure and contents at risk, the combined plan is usually the right choice. Tenants typically buy contents-only cover since the structure is the landlord's responsibility. Premiums are usually small relative to replacement value, which is why home insurance is one of the most under-bought lines in India relative to risk.
For businesses, Chola MS offers a structured portfolio across Engineering Insurance (covering civil works against nuclear perils, war risks and allied perils), Marine Insurance for cargo and goods in transit across sea, air and road, Fire Insurance for property, and Liability Insurance for third-party damage exposures.
SMEs typically combine Fire and Special Perils with Public Liability and Group Health to cover the most common loss scenarios. For larger industrial setups, Engineering and Marine Insurance become the central covers. Policywings handles the placement, renewal and claim co-ordination for businesses that want a single point of contact across all general insurance lines.
Engineering InsuranceMarine InsuranceFire InsuranceLiability InsuranceGroup Health
Rural Insurance
Chola MS Rural Insurance is focused on agricultural crop protection and rural-asset cover. The product is part of the company's distribution push into Tier 2, 3 and 4 towns where rural distribution depth matters.
For an Indian farmer, crop insurance is often the single most important financial protection available. Chola MS partners with state-owned banks and regional rural banks for distribution into smaller towns and villages.
Crop InsuranceRural Asset CoverBancassurance via RRBs
Benefits of choosing Chola MS
Cashless settlement at 8,600+ network garages and 9,000+ hospitals.
24/7 toll-free customer support on 1800-208-5544.
Online claim registration and real-time status tracking via the portal.
Simple policy renewal — enter your policy number on the website.
Strong bancassurance distribution via state-owned banks and regional rural banks.
Wide product range across individual, family, SME and corporate needs.
9 million+ customer base with 53% year-on-year growth.
South-India distribution depth combined with pan-India coverage.
Why choose Chola MS
1Joint venture backing from Murugappa Group (India) and Mitsui Sumitomo (Japan).
2T3 philosophy — Trust, Transparency, Technology — visible in claim and renewal flows.
3Strong south-India distribution and growing presence in Tier 2-4 towns.
4Wide cashless network for both motor and health.
5Comprehensive portfolio for individuals, SMEs and corporates.
Awards & recognition
Golden Peacock Award — Risk ManagementThe Economic Times Best Brands 2020Dream Companies To Work For — Private Insurance SectorBest CSR Practice AwardPride of Tamil Nadu Award — BFSI Sector
Quick answers to the questions our customers ask most often before they buy or renew a Chola MS policy.
Yes. Online renewal is available through the Chola MS website. Enter your existing policy number to retrieve the policy and complete renewal with online payment.