ManipalCigna Health Insurance

ManipalCigna Health Insurance

Insurance for Wellness.

ManipalCigna Health Insurance is a standalone health insurer formed in 2014 as a joint venture between Manipal Group and Cigna Corporation (USA Fortune 500). It has a 93.40% Claim Settlement Ratio, 8,900+ network hospitals and 19 million+ policyholders trust the brand.

About ManipalCigna

ManipalCigna Health Insurance Company Limited was founded in 2014 as a joint venture between the Manipal Group of India and Cigna Corporation of the United States. Manipal Group is the conglomerate behind Manipal Hospitals — one of India's largest hospital networks. Cigna is a Fortune 500 global health services company. The Indian JV combines Manipal's domestic healthcare infrastructure with Cigna's underwriting and product-design expertise from over a century of operations.

The insurer is IRDAI-licensed under registration number 151 and headquartered at Techweb Center, New Link Road, Jogeshwari West, Mumbai. The numbers are strong. Claim Settlement Ratio is 93.40%. The company serves over 19 million policyholders with a Retention Rate of 85% and Solvency Ratio of 1.56. Cashless approval typically arrives within 2 hours. The network includes 8,900+ hospitals across India plus 1,800+ OPD cashless networks.

The product portfolio is wide. Individual and family floater plans (ProHealth Prime, ProHealth, Lifetime Health Insurance Policy, ProHealth Select, ProHealth Group) range from ₹50,000 to ₹3 crore in sum insured. Specialised plans include Global Health (up to $10 million coverage), Arogya Sanjeevani Policy (up to ₹10 lakh), Saral Suraksha Bima (up to ₹1 crore), and Secure Health. Accident and critical care plans include Lifestyle Protection — Accident Care (up to ₹10 crore), Accident Shield (up to ₹25 crore) and Lifestyle Protection — Critical Care (up to ₹25 crore). Group plans cover Flexicare Group and Group Overseas (up to $50 lakh). Top-up plans include Super Top-Up Policy (₹3-30 lakh).

Coverage spans individual and family floater health, critical illness, top-ups, senior citizen plans, and group health insurance. Five add-on riders are available: Critical Illness Rider, Personal Accident Rider, Ambulance Rider, Room Rent Waiver Rider and Maternity Rider. Through Policywings, you can compare ManipalCigna against Star Health, Niva Bupa, Aditya Birla Health and Care Health.

ManipalCigna key numbers

Claim Settlement Ratio93.40%
Network8,900+ network hospitals + 1,800+ OPD cashless
Founded2014
IRDAI Registration151

ManipalCigna at a glance

Company NameManipalCigna Health Insurance Company Limited
Year Founded2014
IRDAI Registration Number151
HeadquartersTechweb Center, Jogeshwari West, Mumbai 400102
OwnershipManipal Group & Cigna Corporation (USA Fortune 500)
IndustryStandalone Health Insurance
Claim Settlement Ratio93.40%
Customers19 million+ policyholders
Retention Rate85%
Solvency Ratio1.56
Cashless Approval TATWithin 2 hours
Network Hospitals8,900+
OPD Cashless Networks1,800+
Products Offered8 products and 5 add-ons
Domestic Helpline+91 22 4985 4100
International Helpline1800-102-4462
Customer Emailcustomercare@manipalcigna.com
Senior Citizen EmailSeniorcitizensupport@ManipalCigna.com
Grievance Officer Emailcomplaints@manipalcigna.com

Types of insurance plans from ManipalCigna

Here is the full product range you can buy or renew through Policywings.

Pro Health Range (Individual & Family Floater)

The Pro Health range is ManipalCigna's flagship retail product line. Pro Health Prime (₹3 lakh to ₹1 crore sum insured) is available as individual, multi-individual or family floater. Pro Health (₹2.5 lakh to ₹1 crore) comes in variants — Pro Health Accumulate, Pro Health Preferred and Pro Health Plus. Pro Health Select (₹50,000 to ₹25 lakh) is the entry-level plan with no maximum age limit.

Pro Health Cash pays ₹500-5,000 per day during hospitalisation. Pro Health Group (up to ₹1 crore) is the group-product version. Most plans cover ages 91 days to 25 years for children and 18+ for adults. Pre-existing diseases are typically covered after a 2-year waiting period.

Pro Health PrimePro HealthPro Health SelectPro Health CashPro Health GroupPro Health Plus

Lifetime Health & Global Health

Lifetime Health Insurance Policy (₹50 lakh to ₹3 crore sum insured) is built for buyers wanting very high cover. Entry age is 18 to 65 for adults; children 91 days to 25 years. Available as individual or family floater.

Global Health offers coverage up to $10 million — a true international-grade health plan for high-net-worth customers. Children covered from Day 1, adults 18 to 95 years. This is the closest you get in India to global private medical insurance.

Lifetime Health Insurance PolicyGlobal Health (Up to $10M)

Government-Backed & Standardised Plans

For buyers looking for IRDAI-standardised plans with uniform features across insurers, ManipalCigna offers the Arogya Sanjeevani Policy (up to ₹10 lakh) and Saral Suraksha Bima (up to ₹1 crore). These are easier to understand than custom plans because the terms are regulator-defined.

Secure Health (up to ₹5 lakh) is the entry-level retail plan covering individuals 18-65. Newborns are covered from 0 days; dependent children up to 17 years.

Arogya Sanjeevani PolicySaral Suraksha BimaSecure Health

Accident & Critical Care Plans

Lifestyle Protection — Accident Care covers up to ₹10 crore, and Accident Shield goes up to ₹25 crore — among the highest accident covers in India. Entry ages run from 18-80 for adults and 5-25 for children. Available on individual and family basis.

Lifestyle Protection — Critical Care covers critical illness from ₹1 lakh to ₹25 crore. Entry 18-65. Lump-sum payout on first diagnosis of named critical conditions covers stroke, paralysis, cancer and other conditions.

Lifestyle Protection — Accident CareAccident ShieldLifestyle Protection — Critical Care

Top-Up Plans

The Super Top-Up Policy (₹3-30 lakh sum insured) lets buyers extend total cover at a low marginal premium on top of an existing base policy. Entry from 18 years (no maximum) for adults; 91 days to 23 years for children.

Top-ups are particularly cost-effective for families where an employer already provides a base group cover. Add a ₹15-20 lakh super top-up over an existing ₹5 lakh base for very high total cover at modest premium.

Super Top-Up Policy

Group & Corporate Plans

Flexicare Group (up to ₹5 crore) covers employees and dependents from Day 1 for children up to 25 years. Available as family floater. Group Overseas (up to $50 lakh) covers international travel and overseas group employees.

For employers building employee-benefit programmes, ManipalCigna's group portfolio is competitively priced and feature-rich. Wellness rewards and OPD networks scale across group cover too.

Flexicare GroupGroup Overseas

Riders & Add-ons

Five named riders extend cover on top of base plans. Critical Illness Rider pays a lump sum on first diagnosis. Personal Accident Rider covers disability or death from accidents. Ambulance Rider covers emergency ambulance services. Room Rent Waiver Rider lets you stay in higher-category hospital rooms without extra cost. Maternity Rider covers prenatal, postnatal, C-section and newborn baby care.

Hospital Cash Rider (fixed daily allowance) and Top-Up Rider (continued cover after sum insured exhaustion) are also available. Riders make sense for buyers who want plan customisation without changing the base plan.

Critical Illness RiderPersonal Accident RiderAmbulance RiderRoom Rent WaiverMaternity RiderHospital Cash RiderTop-Up Rider

Benefits of choosing ManipalCigna

  • 19 million+ policyholders trust ManipalCigna for plans and solutions.
  • 94% of cashless approvals delivered within 2 hours.
  • 8,900+ network hospitals and 1,800+ OPD cashless networks across India.
  • 93.40% Claim Settlement Ratio demonstrates reliable settlement.
  • Strong 85% Retention Rate indicates customer satisfaction.
  • Multi-year policy discounts (1, 2 or 3-year options).
  • Annual health check-ups from first year for all covered adults.
  • Domestic Second Opinion available for serious health conditions.

Why choose ManipalCigna

  • Joint venture with Cigna Corporation — a Fortune 500 global health services company.
  • 93.40% Claim Settlement Ratio with cashless approvals typically in under 2 hours.
  • 19 million+ policyholders and 85% retention rate.
  • 8,900+ network hospitals and 1,800+ OPD cashless networks.
  • Wide product range — 8 products and 5 add-ons, from basic to international cover.

Awards & recognition

Best Innovation for Product (2024)Health Insurance Company of the Year (2024)Most Innovative Insurer of the Year (2023) — FICCIBest Health Insurance Company (2023)Best Health Insurance Brand (2021) — Economic TimesProduct of the Year Award 2021 — 'Lifetime Health' Policy

ManipalCigna insurance products

How to file a ManipalCigna claim

Policywings handles the paperwork and follow-up. Here is what happens step by step:

  1. 1

    Intimate ManipalCigna within 48 hours of planned admission (or 48 hours post emergency admission) via 1800-102-4462 or Policywings.

  2. 2

    For cashless, get admitted to a ManipalCigna network hospital and submit the pre-authorisation form to the hospital TPA counter.

  3. 3

    Attach healthcare and KYC documents required.

  4. 4

    Insurer approves and pays the hospital directly. Submit cashless claim within 15 days from discharge.

  5. 5

    For reimbursement, pay the hospital first, collect signed/sealed bills, discharge card and prescriptions. Submit documents within 1 month of discharge.

  6. 6

    Policywings tracks the claim and follows up with the insurer; reimbursement is typically processed in 60-120 days with payment to your account.

ManipalCigna contact details

ManipalCigna — Frequently Asked Questions

Quick answers to the questions our customers ask most often before they buy or renew a ManipalCigna policy.

You can notify ManipalCigna directly via 1800-102-4462 or your Policywings advisor for both planned and emergency hospitalisation.

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Cashless Health Insurance Plans: How to Choose the Right One?Health Insurance

Cashless Health Insurance Plans: How to Choose the Right One?

Introduction A hospital emergency is a serious situation that creates a lot of panic. In such a moment, it’s very stressful to arrange for cash, fill out forms or wait in long queues. Wouldn’t it be such a relief if the hospital directly settled the bill with your insurer? This is possible with cashless health insurance plans. These plans are highly sought after because in such sensitive situations, they allow you to focus on treatment instead of paperwork or payments. But it all comes down to “how do you pick the right plan?”. Let’s help you with all the information you need to choose the best health insurance plans for your needs. What is a Cashless Health Insurance Plan? It’s an insurance policy in which the insurance company directly settles the bills with the hospital. Instead of you paying first for the hospitalization and making a claim later, the insurer will pay the hospital on your behalf (if the hospital is part of the insurer’s network hospitals). Example: You have a ₹5 lakh cashless cover and you need to undergo a surgery costing ₹2.9 lakh at a network hospital. Now, the hospital will raise the bill directly to your insurer and nothing goes from your pocket except for non-covered charges. This makes healthcare more accessible during emergencies when it’s not easy to arrange for large amounts of money. Why Should You Choose a Cashless Health Insurance Plan? A cashless plan ensures financial security during medical emergencies. The top reasons why these health insurance plans are so popular are: No Stress for upfront payment: There won’t be a panic of arranging big sums during an emergency. Convenience: All bills and payments are directly handled between the hospital and the insurance company. Faster treatment: Since the tension around payment is reduced, the policyholder can focus on treatment and recovery. Wide network: Many insurers have thousands of hospitals in their network and this gives you plenty options to choose from. Individual vs Family Health Insurance in Cashless Plans Choosing cashless coverage, you normally have to pick between individual health insurance or family health insurance. While both have cashless features, they work differently: Individual Health Insurance: The entire coverage is dedicated to a single person. If you have a ₹5 lakh plan, it’s yours alone. Single professionals, elderly parents or people with higher health risks can go for it. Family Health Insurance: The sum insured is shared among all the members of the family. If you have a ₹10 lakh floater, it will used by your spouse, children or parents whoever is in the plan. Young families with lower health risks can afford and manage it better. While comparing the best health insurance plans, consider your family size, medical history and budget and then choose. Choose the Right Cashless Health Insurance Plan So many companies are claiming to offer the best health insurance plans. This makes it quite difficult to pick one. However, this simple checklist will surely help: Check the Network of Hospitals The cashless system will work for you only if you get admitted to a hospital that is in the list of the network hospitals. This is why you should: See if your preferred hospitals are there in the list. Check if the insurer has ample options in your city. If there’s a large and reputable network, you will never struggle to find cashless care near you. Look at the Sum Insured Since medical costs are rising, make sure you have an adequate sum insured. Like for big cities, at least ₹10–15 lakh coverage for a family is suggested. And you may even need a higher cover if you’re buying individual health insurance for the elderly. Compare Premiums vs Benefits Affordability is important but you must not settle for the cheapest policy. Instead, you must compare policies for the premium amount, room rent limit and the coverage for surgeries, critical illnesses and daycare treatments. It’s possible that you get much better protection at a slightly higher premium. Check Sub-Limits and Hidden Clauses Some health insurance plans have sub-limits, which can reduce the actual benefit you receive. There can be conditions on the room rent, doctor’s fees or specific illnesses so always read the fine print carefully before finalizing. Add-On Covers Many insurers allow you to strengthen your plan with very useful add-ons like maternity cover, critical illness benefits or personal accident covers. These little customizations can make your plan more helpful. Look at the Claim Settlement Ratio The claim settlement ratio shows how many claims the insurer has paid out so far. A higher ratio clearly means it’s a reliable insurer. During emergencies, you’ll really depend on quick cashless approval and so, this ratio is very important. Pre- and Post-Hospitalization Coverage It’s a good plan if it covers medical expenses that happened a few days before and after hospitalization. Costs like tests, medicines etc add up fast and here, cashless settlement provides real value. Consider Age and Family Composition While buying for your parents, it’s practical to pick individual health insurance plans with higher coverage. If it’s for your spouse and kids, a family health insurance floater will do the needful. Example: Gaurav, 32-year-old, is comparing two options: A: ₹10 lakh individual cover that makes ₹12,000 per year. B: ₹20 lakh family floater for himself, wife and daughter at ₹18,000 per year. Now, the family is young and healthy so plan B is both affordable and useful. The family gets coverage at a reasonable premium. But if he also includes his parents with health risks, an individual plan for them might be smarter. Benefits of Cashless Health Insurance Let’s have a look at the bunch of advantages that makes these plans worth considering: Feature Benefit No upfront payment No stress of arranging for cash during hospitalization. Wide hospital network Can choose to get treatment from any of the thousands of hospitals in the list. Quick approvals Hospital admission is faster and treatment starts soon. Convenience

Written bySagar NarangPublished onOctober 14, 2025

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How Much Term Insurance Cover Do I Really Need?

Before buying term insurance, most people ask how much cover do they really need. You can’t buy a plan just because someone suggested a number like ₹50 lakh or ₹1 crore. But it’s not the same for all. The right answer depends on your income, responsibilities and future plans. A life insurance term plan is meant to replace income and protect the financial future of your family. But it can effectively do as expected only if the coverage amount is properly calculated and not guessed. This blog will make it easy for you to understand. What Term Insurance Cover Is Actually Supposed to Do Before we jump to calculating numbers, we’ll begin with understanding the purpose of term insurance. It’s a trusted life insurance plan that is NOT designed to grow wealth or generate returns for you. Its sole purpose is to provide protection. In case something happens to you, the insurance payout should be enough to help your family in: Covering regular daily living expenses Repaying loans and liabilities Funding long-term goals like education, marriage or retirement Maintaining financial stability for many years All this makes it so important to choose the right coverage amount. Practical Way to Calculate Term Insurance Coverage All families don’t need the same coverage amount. Smart financial planners use a structured approach in which they consider these key components: Requirement for Income Replacement Take your annual income and multiply it by the number of years you think family would depend on those earnings. A common benchmark is 10-15x of your annual income (depending on age and financial dependents). For example: If annual income is ₹8 lakh, the coverage range would be ₹80 lakh to ₹1.2 crore This will make sure that your family has enough funds to manage daily expenses while they are adjusting to a new reality. Outstanding Loans and Liabilities Next, add all your existing liabilities like loans (car, home or personal), credit card balances and any other long-term liabilities. If your insurance payout cannot clear these dues then your family will face the burden. For instance, if your cover requirement as per income is ₹1.2 crore and you have a ₹46 lakh home loan, your total requirement is now ₹1.66 crore. A well-calculated life insurance term plan ensures your family is not burdened with EMIs in your absence. Future Financial Goals Think about your family’s future goals when calculating. Include: Education of children Marriage expenses Retirement planning for spouse These goals can be 10-20 years apart and require significant funds. If you ignore them today, you will be underinsured. This defeats the whole purpose of having life insurance. Existing Savings and Investments At last, subtract the financial assets that your dependents can rely on: Fixed deposits Mutual funds Provident fund balance Employer-provided life cover Personal savings Once you know this amount, you can prevent getting over-insurance and your premium will stay reasonable. What you get after this adjustment is your ideal coverage amount. Why Coverage Calculation Needs Expert Guidance Online formulas can only provide you with estimates. The assistance for insurance on Policywings simplifies the process for you. You don’t have to refer to what friends, colleagues or relatives have bought when we offer personalized guidance that considers: The pattern of your income The structure of your family Your future responsibilities With us, you don’t get a random plan but coverage that actually works in real situations. Choosing the Right Policy After Calculating the Cover Once the coverage amount is clear, it becomes a lot easier to select the right plan. So, when you buy insurance online, it’s suggested to look for: Fixed premiums you will pay for the entire policy term Flexible payout options Reliable claim settlement record of the insurer Strong, optional riders for more protection With online insurance, you can achieve higher transparency and reduced costs. This is why it is ideal for modern working individuals. Coverage Needs Change Over Time Your term insurance coverage should ideally be a sign of your current life stage. If you are an unmarried professional, you may need less cover than someone who has people dependent on them. With an increase in your income and responsibilities, coverage requirements may also change. Consultation matters a lot because you get explanations instead of just numbers. It tells why you need a certain coverage amount and how to align it with your financial goals. While a one-time calculation helps, you still need periodic review to keep your life insurance term plan relevant and effective Conclusion The right answer for the coverage needs comes from careful calculation and not guesswork. Consider all the possibilities and responsibilities. After all, a properly calculated life insurance term plan will work to protect your dignity, lifestyle and future plans of your loved ones. It’s ok if you’re unsure about the number but don’t rely on assumptions. Today, there is ease to buy insurance online and the availability of expert that will get you satisfactory coverage. For accurate calculation and personalized guidance, trust insurance on Policywings. You will be guided all the way, whether buying your first policy or reassessing your existing cover.

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How to Claim Third-Party Insurance After an Accident?Claim

How to Claim Third-Party Insurance After an Accident?

Introduction Accidents can happen to anyone, anytime and even to the most careful drivers. It could be a small scratch or a major car crash; it is not hard to deal with it. But in such times, having third party liability insurance helps big time. However, many people aren’t sure of how exactly to make a claim, what to do and what to avoid. If you are also on the same boat, don’t worry! This quick guide will tell you what third party insurance covers and how you can file a claim after an accident. What is Third-Party Insurance? Before we discuss the claim process, let’s understand what it is. Basically, third party insurance is a compulsory form of motor insurance in India and all drivers need to have it. If at all your vehicle causes damage to another person, their vehicle or property, this plan will be your financial protection. Here, the “third party” is anyone who is affected by your vehicle in an accident, except you or your insurance company. Your third party liability insurance policy will pay for: Injury or death of another person because of your vehicle. Damage to the property of third-party like a car, scooter, wall, fence etc However, you must know and remember that insurance for third party liability will never cover any damages to your own vehicle or injuries that are caused to you. If you want complete coverage, a comprehensive policy is what you need When Can You Claim Third-Party Insurance? A third party insurance claim can be made in these situations: If physical injury or death is caused to another person in an accident. If your vehicle has caused damage to someone else’s property or vehicle. For example, if your car hits another vehicle, then your third party liability insurance will cover the repair cost. Or maybe for covering medical or legal compensation if a pedestrian gets injured. Step-by-Step Process to Claim Third-Party Insurance You need to follow a few steps for filing a third party liability insurance policy claim. Let’s go through them: Step 1: Inform Your Insurance Company Immediately Without wasting any time, the first thing you should do after an accident is inform your insurance company. This better be done within 24 hours because delays might weaken your claim. You can go to their helpline or mobile app and quickly report the accident. Provide them with important details like: Date, time and accident location Describe exactly what happened Inform about the vehicles and people that were involved Step 2: File an FIR at the Nearest Police Station Go right away to file an FIR (First Information Report), especially if there’s an injury, death or major damage to property, because without it, your third party insurance claim might be rejected. Reach the nearest police station and explain what happened in detail. Don’t miss mentioning all vehicles and people involved. Do keep a copy of the FIR to be used during the insurance claim. Step 3: Collect Evidence from the Accident Site Having proper evidence makes your claim stronger. All these details will help your insurer to evaluate the whole situation and process your claim faster: Take photos or record videos of the damaged vehicle and the overall accident scene. Note the registration number of the vehicle, details of the driver’s license and even contact information of the witness, if there are any. Step 4: Register the Case with the Motor Accident Claims Tribunal (MACT) Basically, the insurer doesn’t directly settle the third party liability insurance. It’s handled through the Motor Accident Claims Tribunal (MACT). This is a legal body that ensures that both the vehicle owner and the affected party are treated with fairness. Here’s how it works: The affected third party files a claim with MACT. MACT reviews the case from both parties and decides the compensation amount. Your insurer then pays you as per the tribunal’s decision. Step 5: Submit the Required Documents You will need to submit certain documents to process your insurance for third party liability claim. Have these documents ready to avoid settlement delays: Copy of your insurance policy FIR Copy Driving licence of the person who was driving Vehicle’s registration Certificate (RC) Photos of the damaged vehicles and the accident area Any notice from court or MACT (if applicable) Step 6: Cooperate During the Investigation Your insurance company may also appoint an investigator on the case. They will inspect the damages and verify the details of the incident. Here, you need to give your full cooperation. Provide them with honest information and access to your vehicle. This keeps the process transparent and helps your insurer smoothly settle the claim. Step 7: Tribunal Decision and Claim Settlement Once the MACT reviews all details, the compensation amount to be paid is decided. After that, your third party liability insurance policy will cover this compensation. The amount will be paid directly to the third party and not to you. Checklist of Documents Required for Third-Party Insurance Claims Make sure you don’t miss anything from the following: Copy of third party insurance policy Copy of FIR Driving licence RC of the Vehicle Photos of the Vehicle Witness statements (if any) MACT forms and legal notice (if they are issued) In fact, you’d better keep both digital and printed copies for convenience and last minute requirements. Common Mistakes to be Avoided When Filing a Claim Even a small error can lead to the rejection of your claim and there are many such cases. Be careful and avoid these common mistakes: Not informing the insurer ASAP. Skipping filing the FIR. Providing incorrect details or false statements. Failing to collect proper evidence at the accident spot. Trying to settle privately and not involving the insurer. How Long Does It Take to Settle a Third-Party Claim? We just learned that insurance for third party liability claims have to be processed through the MACT proceedings. This is the reason that they tend to take a bit

Written byRahul NarangPublished onOctober 27, 2025
Car Insurance Claim Process in India: Step-by-Step GuideClaim

Car Insurance Claim Process in India: Step-by-Step Guide

Whether it’s a little scratch or a big accident, a car insurance claim can save time, money and a lot of unnecessary stress. Sadly, filing a car insurance claim seems like a complicated task to a lot of people. They tend to get all blank when the situation arises. When in reality, it’s just a simple process. Once you know what to do and when, you will have your vehicle back on the road faster. Here, we will discuss how to get the most benefit of your insurance and what a well-handled claim actually looks like. Step 1: First, Ensure Safety Before you get straight to thinking about insurance, just make sure that everyone is safe around you. If possible, move the car to a safe spot Switch on hazard lights If anyone is injured, call for medical help There is nothing bigger than personal safety. The ‘claim’ part should come later. Step 2: Immediately Inform the Insurance Company Once you have the situation under control, it’s time to inform your insurer. Most insurers let you contact them through a customer care helpline, mobile app or website, writing an email or simply by visiting the branch. The earlier you inform, the better your insurer can guide you and speed up the process. Step 3: File an FIR In certain situations, you need to file an FIR. It could be after: The vehicle gets stolen There has been a major accident involving injury or death There is physical or property damage to third party If there are only minor damages, insurance providers usually don’t ask for an FIR. Still, you must always confirm with your provider. Step 4: Document the Damage A claim settlement can become much smoother if you have proper documentation in place. Your insurer may ask you to: Take clear photos or videos of the damaged vehicle Provide the date, time and location details of the incident Share basic details of what exactly happened This step is where you exchange proofs that help the insurer assess the claim accurately. Step 5: Vehicle Inspection by Surveyor After you have informed your insurer about the claim, the insurance company then appoints a surveyor who will come to inspect the vehicle. Depending on the insurer and severity of the damage, inspection may either happen physically at the garage or can even be done digitally through photos/video calls. A reliable motor insurance provider will make sure that inspections are timely done because delays can slow the entire claim process. Step 6: Repair at Network Garage or Preferred Garage You now have two options for the repair work: Cashless Claim (Network Garage): You can take your car to an authorised garage to fix it. Your Insurer settles the bill directly with the garage and you only have to pay for deductibles and non-covered items. Reimbursement Claim: You make an upfront payment for the repair bill and submit invoices and documents to the insurer. For this, you will be reimbursed later. This step becomes much easier when your policy is backed by an extensive network of garages. Step 7: Claim Settlement Once all repairs are done and documents are verified, you can relax. The insurer will settle the claim. The final amount depends on the coverage amount of the policy, deductibles and depreciation. If you have bumper to bumper insurance, depreciation is not a stress. An honest insurer will clearly explain if there will be any deductions. This really builds trust in the process. Step 8: Delivery of Vehicle After the settlement is done, the garage releases your vehicle and you can thoroughly inspect the repairs before taking your vehicle home. This is the stage when your claim is considered closed. How Add-Ons Affect the Claim Experience Add-ons are often very helpful and make your policy stronger. They can really make the claim process smoother for you. Let’s take examples: Zero depreciation (bumper to bumper insurance): Reduces depreciation deduction on parts Roadside assistance: Helps a lot during claims related to breakdowns Similarly, there are other add-ons. While they lightly increase premiums, they also simplify the claim experience. Common Reasons Why Claims Get Delayed or Rejected Here is the most important part. Some people complain that their claim wasn’t settled or that there have been issues. But this is because they made these mistakes: They were late for claim intimation Their documents were incorrect or incomplete Driving under the influence (eg. Alcohol) Policy had expired at the time of the incident A policy alone won’t solve things for you. While filing a claim, make sure you follow the right process whether you have the cheapest insurance for car or an expensive one. Why Claim Support Matters More Than Premium Premium is surely an important part of buying car insurance. However, the real test of a policy is during a claim. When claim support is strong, it means: Claim intimation is very easy Inspections are done faster Clear communication at each step Settlements are done on time Conclusion In India, the car insurance claim process is pretty structured. But your experience will largely depend on how informed you are about the process and how supportive your insurance provider. Keep in mind all the discussed steps because they will put you in control. Whenever something unexpected happens, you know what to do next. At the end, good car insurance not only protects your vehicle but also supports you in need.

Written bySagar NarangPublished onJanuary 23, 2026